Return and exchange periods
ALL PRODUCTS MUST BE RETURNED WITHIN 14 (FOURTEEN) CALANDER DAYS. If you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished, and pre-owned products. This policy applies to all purchases from Basshead Oregon.
Restocking fees
All items we sell have a restocking fee of 15% of the retail price if returned by a customer.
Final sale and nonreturnable items
All “Final Sale” merchandise cannot be returned. Other non-returnable purchases include custom orders and personalized orders such as woofer boxes.
Like-new condition
Items need to be returned in a like-new condition. Items that are damaged, unsanitary, dented, scratched, or missing contents may be denied a return.
How to return an item
CONTACT BASSHEAD OREGON PRIOR TO RETURNING ANY ITEMS, WE WILL PROVIDE YOU A RETURN ADDRESS OR FIND ANOTHER SOLUTION FOR YOU.
Gather the purchases you want to return, along with all the original contents and packaging, and use the same shipping carrier Basshead Oregon originally used to ship you the items. We encourage you to use tracking and signed delivery options as Basshead Oregon will not be responsible for items that are lost in the mail.
Refund method and timing
With a few exceptions, we will reimburse you for returned items in the same way you paid for them. If you prefer, you can make an exchange for the same item.
For returns by mail, once we receive your return, we will process it within 7–10 business days. Depending on your bank’s processing time, it may take up to 10 days after we process the return to reflect on your account.
Damaged, defective, or incorrect items
If you receive a product that is damaged in shipping, defective, or that is not the product you ordered, please return it during your return and exchange time period to Basshead Oregon and we’ll arrange for a replacement. If you would rather return the item by mail during your return and exchange time period, please email us for special instructions.
Returns lacking proof of purchase
Reimbursements on returns lacking proof of purchase may require an email address, may be denied or limited, and state sales taxes and fees will not be reimbursed.
Product accessories and packaging
Please return items with all accessories and packaging. If you do not, we may either deny the return or allow a return with a non-refundable deduction on your refund for what is missing.
Bundle discount and free items
If you received a discount or free item by purchasing multiple items together, you will lose that benefit if you do not return all items purchased.
Connected and Wi-Fi devices
Please make sure that all data has been removed and the device is no longer linked to any cloud account or to any other device so that we may accept the return of this product. If you decide to return a phone or device with a carrier contract, you are responsible for canceling your service contract with the carrier, and for all carrier charges.
Gifts
For gifts returned via mail, we will credit the gift purchaser and notify them via email.
Privacy policy
To learn more about our privacy practices, please see our Privacy Policy.
Export regulations
If you live outside the United States, please remember to comply with all U.S. Export Administration Regulations and control laws, and know that return shipments to us need to occur within the U.S.
Manufacturer specifications/instructions
We are not responsible for manufacturer specifications, changes, production delays, or instructions issued by the manufacturer. Please contact the manufacturer with any questions regarding the specifications or use of the merchandise.
Installation and accessories
Basshead Oregon is not responsible for the installation of products sold.
[Last Updated: May 17, 2022]